1. WHAT INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect personal data that you voluntarily provide when you:

• Place an order
  
• Create an account
  
• Contact us for support
  
• Subscribe to newsletters
  
• Book installation or services
  

This may include:

✔ Name

✔ Email address

✔ Contact number

✔ Delivery and billing address

✔ Installation address

✔ Service and warranty information

✔ Communication history

1.2 Automatically Collected Data

When you use our website, we may automatically collect:

✔ IP address

✔ Browser type

✔ Device information

✔ Page views and usage data

✔ Cookies and tracking data

2. HOW WE USE YOUR INFORMATION

We use your personal information for:

✔ Processing orders and payments

✔ Arranging complimentary site surveys and installations

✔ Providing customer support and after-sales services

✔ Sending updates, promotions, and marketing (with consent)

✔ Improving our products, services, and website experience

✔ Complying with legal or regulatory obligations

We will not use your personal information for purposes other than those stated unless we obtain your consent.

3. CONSENT AND WITHDRAWAL

By providing your personal data, you consent to its collection, use, and disclosure in accordance with this Policy.

If you change your mind, you may withdraw your consent at any time by contacting us at:

📧 admin@commercestar.net

Withdrawal of consent may affect our ability to provide certain services.

4. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information to third parties.

We may share your data with:

✔ Service providers (payment gateways, delivery partners)

✔ Technical support and warranty partners

✔ Legal and regulatory authorities (where required by law)

All third parties we share data with are required to protect your information and use it only for the purposes we specify.

5. SHOPIFY AND THIRD-PARTY SERVICES

Our store is hosted on Shopify Inc. and uses Shopify’s systems for data storage and processing.

If you use third-party features (payment gateways, analytics tools), their own data practices may apply. We recommend reviewing their privacy policies as well.

6. COOKIES & TRACKING

We use cookies and similar technologies to:

✔ Improve website performance

✔ Personalise your shopping experience

✔ Track analytics and user behaviour

You may disable cookies via your browser settings, but this may affect site functionality.

7. SECURITY & DATA PROTECTION

We take reasonable technical and organisational steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute protection.

8. DATA RETENTION

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy, or as required by law.

When data is no longer needed, we will securely delete or anonymise it.

9. ACCESS & CORRECTION

You have the right to:

✔ Request access to your personal data

✔ Request correction of inaccurate data

To make a request, please contact us at:

📧 admin@commercestar.net

We will respond within a reasonable timeframe.

10. LINKS TO OTHER WEBSITES

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of those sites.

11. AGE OF CONSENT

By using our site, you represent that you are at least the age of majority in your location or have consent from a parent or guardian to use our services.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our services after updates constitutes acceptance of the revised policy.

13. CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your PDPA rights:

Data Protection Officer

Commercestar Engineering Pte Ltd

📍 7 Yishun Industrial Street 1, #01-31 Northspring Bizhub, Singapore 768162

📧 admin@commercestar.net

📞 8118 2372